Maintenance Contracts

MATTEC Corporation

Electronic Technology For
Improving Manufacturing Productivity

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Help Desk

Upgrading Software
If you are a maintenance customer and would like to upgrade your software version, simply email the helpdesk.

After Hours Service
24-hour emergency service is available to Gold and Platinum customers by calling 1-800-96MATTEC.

Renew Maintenance Contracts
Has your maintenance contract expired? Contact the Sales Department to renew this valuable service.

ProHelp® Millennium Users
You can upgrade your older ProHelp® Millennium, ProHelp® 1000, or ProHelp® 3.3 systems to ProHelp® EPM and continue to use your existing MIU hardware. For more information, simply email the Sales Department.

Maintenance Contracts

Mattec is pleased to offer you several choices for your hardware and software maintenance contracts for your ProHelp® EPM production and process monitoring system. These contracts extend valuable services for another 1, 2, or 3 years, whichever your choose.

	ProHelp® EPM
Silver Service
8:00 a.m. - 6:00 p.m. Phone Support	X
Online Support Via Modem	X
Software Maintenance Releases	X
MIU Maintenance Releases	X
New Feature Releases	X
Gold Service
Includes All Silver Service Features	X
24/7 Emergency Phone Support (Note 1)	X
MIU Repairs (Note 2)	X
Loaner Equipment When Available	X
Discount On Training Classes	X
Discount On User Group Seminars	X

Note 1 - A small surcharge for after hours call will apply.
Note 2 - MIU repair covers manufacturing defects, not abuses. Shipping charges will apply.

Non-Maintenance Service

Please note that Mattec charges non-maintenance customers a fee per phone support incident, plus additional fees to rebuild computer systems or for onsite field service. You can save money now and protect your investment by reinstating your maintenance contract immediately.

Current Version Numbers
A list of current version numbers for software and hardware products is available. Read more...