The information in this FAQ applies to the following:

• ProHelp® EPM, Releases 6.2.0

The voice alarm option annouces alarm conditions when an operator calls for help, when a machine is down, and/or when a machine is out-of-specification.

There are several reasons why a voice alarm would not be broadcast. Assume for a moment that a machine operator has called for help. The following should be checked if that call for help is not broadcast:

• Does the system have the "Voice Alarm" option? If not, voice alarms will never be broadcast for the entire system.


• Did you just upgrade the server software? If so, did you copy a new "options" file onto your system? If not, the system probably does not think that you have the "Voice Alarm" option.


• Is the monitoring engine ("moller") running? If not, voice alarms will not be broadcast until this service is restarted.


• Has the call for help been "cancelled" or "acknowledged" by another user of the system? If so, the voice alarm will not be broadcast until the machine operator calls for help again.


• Does the machine have a "Voice/Email Map"? If not, voice alarms will never be broadcast for the machine.


• Is "Voice Enabled" checked on the "Voice (Help)" tab in the "Voice/Email Map" that is assigned to the machine? If not, voice alarms for help calls will never be broadcast for the machine.


• Are the voice files present in the "Base File Location" that is specified in the "Voice/Email Map" for the machine and can this location be accessed by the server computer? If not, the system will be unable to play voice broadcasts.


• Is "Voice Enabled" checked in the "Help Codes" configuration in System Configuration for this specific help code? If not, voice alarms will never be broadcast for this specific help code.


• Is the registry setting HKLM\Software\Mattec\Moller\VoiceEnabled set to 1 on the server computer? If not, voice alarms are temporary turned off for the entire system.

The "Voice Administrator" program allows you to troubleshoot Voice and Email alarms. Log into the Windows desktop. You can then use the "Voice Administrator" to broadcast voice alarms for outstanding alarm conditions. If a configuration error exists, you will be notified of the error. You must resolve that error condition before the system will be able to broadcast voice alarms.

For additional information, contact the helpdesk.