This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful. Most of these answers apply specifically to the ProHelp® EPM production and process monitoring system.

1. Mattec client security message appears after installing Internet Explorer 7
2. Why won't my system make voice announcements....
3. Why won't my system send email alerts....
4. Why does the Main Menu launch Web Reports instead of System Reports....
5. How can I launch the old-style "PFSD" Real-Time Display from the Main Menu....
6. 'Creating data source failed' in report....
7. Exporting a report runs forever....
8. How is security provided to areas of ProHelp® EPM....
9. How many SQC Variables/Attributes may be entered at an MIU....
10. Exported reports are formatted incorrectly....
11. Report won't display more than 500 records....
12. Automatic reports won't run or print using SQL Server....
13. Moller won't start with error 'MmeRecordset cdbe nRetCode -2 on'....
14. IMAC Will Not Configure After Adding More Inputs Or Parameters....
15. Efficiency Or Percentage Is Displayed As "N/A" On A Report....
16. Which Browsers Can I Use With The Web Reporting Option....
17. Web Reports Does Not Remember Report Viewer....
18. Variable SPC Data Not Available From ProHelp....
19. Variable Data Entry - Too Many "Number of Cycles" At The MIU....
20. Report Subtotals Differ From The Detail Lines....
21. Scrap Is Double Counted In MIU Report....
22. Statit SPC/SQC User Licenses....
23. Windows 2000 Event Log....
24. Operator Labor Time Calculations....
25. On A Preventive Maintenance Report, The PM DUE Field Shows "INVALID"....
26. Preventive Maintenance Is Configured, But Reports Are Blank....
27. Automatic Reports....
28. Force Windows NT To Reboot After A Crash....
29. Modifying Rules In Microsoft SQL Server 6.5....
30. Database Transaction Log Full....
31. How Do I Calibrate An IMAC....
32. System Is Too Slow Despite Having A Lot Of RAM....